Support Technique Trident Tech Support

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| Contacting Tech-Support | Warranty Information |

to become the most comprehensive and detailed site for Trident chipset products

TRIDENT TECHNICAL SUPPORT

CLICK HERE FIRST!

Additional Technical links (used for referencing purposes only):

Trident General

chipnumb.exe UTILITY TO IDENTIFY CHIP NUMBER 11663bytes run this from DOS mode only!
http://www.microsoft.com/directx/homeuser/downloads/default.asp For MAX performance with all your Windows 95/98 games with any system, any video card, Click here for the DirectX installation pack
tellset.exe Utility to Identify Trident Chip Version 53814bytes run this from DOS mode only!
http://www.scitechsoft.com/ game required VESA 2.0, 3.0 software (640x480, 800x600, 1024x768 modes) for your Trident
vesa.exe VESA 1.2 Driver 12668bytes for DOS games
Windows 95 Freeze-Up Tip from http://bobshannon.com/win95.html
NT35DRV.EXEWindows NT 3.5 Driver for 8900C, CL, D; 9000i, A, B, C; 9200CXr; 9400CXi; 9420DGi 42828bytes
Windows 95 has a problem in setting your Trident PCI by itself. Whenever you re-install Win95, or upon installation of Win95, it will always detect your Trident card simply as 'Trident Super VGA', or it might have found your 9440/9680, but as ISA/VL. In any case, neither settings will take advantage of the 16bit or 24bit color modes your card is capable of supporting, where the onboard 1Mb of video memory is enough. To install your Win95 Trident driver correctly, go back into the [Start] [Settings] [Control Panel] [Display] [Settings] [Change Display Type] [Change (Adapter Type)] [Show All Devices] [Manufacturers: (Standard Display Types)] [Models: Standard Display Adapter (VGA)] [Ok] [Ok] [Ok] and let your computer reboot. Once reboot, your PnP bus will detect a new hardware, and then you choose the [Have Disk] option to insert the disk drivers (that you have obtained from this web site, and autoextracted by running itself), and select accordingly. Remember to choose PCI. If the PnP did not show anything new upon bootup, repeat [Start] [Settings] [Control Panel] [Display] [Settings] [Change Display Type] [Change (Adapter Type)] [Have Disk] to insert the disk drivers (that you have obtained from this web site, and autoextracted by running itself), and select accordingly. Remember to choose PCI.

The best way to troubleshoot your Trident video card is to get only the Trident video working, all by itself, and nothing else. This means a barebone computer, where all you have is the Trident video card, on the motherboard, with CPU, memory, one harddrive, floppy, and that's it. If you need the CD drive, copy drivers and your Windows .cab files onto the harddrive (into something like C:\WIN95 ) before you begin. After you get your Trident video working, go ahead and install that Voodoo 3dfx card, SCSI controller, modem, sound card, capture card, CD-R writer, etc. First get the video card working, then do the rest after, one by one.

Another way to solve driver conflits in general is to force your PC to redetect everything. Restart your computer in Safe Mode. Win95 users: hit [F8] when you see the dos scentence "Starting Windows 95..." Win98/Me users: after your computer does the memory check, keep one finger on [Ctrl] until you get the menu. Once your computer has booted to safe mode and you see the Start button:
Start
Run
type: regedit [Enter]
double-clik HKEY_LOCAL_MACHINE
clik Enum
on the top, Edit, Delete
close everything and restart your computer. Let it start up normally, it will re-detect everything.
Excerpt from http://www.geocities.com/ricardodp/programacion_reg_setup.htm
Find and run the program regedit.exe in the Windows directory.
Find and expand HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\Display.
Click on 0000.
Select String Value under New in the Edit Menu.
Type "RefreshRate".
Double click on the new item, RefreshRate, and enter "-1" in the dialog box.
Repeat steps 3 - 6 for each item (0000, 0001, 0002, etc.) in the Display directory.

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Trident 8400 Cyberblade MVP4

Drivers for this chipset are included in your computer already, and should not be updated. You should only use these drivers if you feel they are a last resort, and you cannot get further support from your PC or notebook manufacturer.
5482-10.ZIP
Trident CyberBlade AGP (v6.50.5482-10)

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Trident 8800CS ISA SUPER VGA-16C

Win95/98 drivers for this video card are included in your original Win95/98 install CD. In your Control Panel Display Adapter Advanced settings, select "Manufacturers: Trident Microsystems, Models: Trident Super VGA". Only a maximum of 256 colors, and does not support DirectX
8800cs.gif 194777 bytes
This video card contained both a 15-pin VGA and a 9-pin EGA port
256k standard (16 colors), 512k maximum (256 colors), uses 4464 DRAM
Use "SVGA" Display Adapter settings for Win3.x (built into Win3.x setup)
To use in VGA mode, set jumpers to 16BIT, ANALOG

Trident 8800CS ISA SUPER VGA-16C

Win95/98 drivers for this video card are included in your original Win95/98 install CD. In your Control Panel Display Adapter Advanced settings, select "Manufacturers: Trident Microsystems, Models: Trident Super VGA". Only a maximum of 256 colors, and does not support DirectX
tvga8816cs-d1.jpg 78938 bytes
tvga8816cs-d1_jumpers.jpg 68271 bytes
This video card contained both a 15-pin VGA and a 9-pin EGA port
512k maximum (256 colors), uses 4464 DRAM
Use "SVGA" Display Adapter settings for Win3.x (built into Win3.x setup)
To use in VGA mode, set jumpers to 16BIT, ANALOG

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Trident 8900 General

Win95/98 drivers for this video card are included in your original Win95/98 install CD. In your Control Panel Display Adapter Advanced settings, select "Manufacturers: Trident Microsystems, Models: Trident Super VGA". Only a maximum of 256 colors, and does not support DirectX
uc95-10.exe Windows 95 Driver for 8900C, CL, D; 9000A, B, i; 9200CXR; 9400CXi; 9420DGi 44245bytes
UC51-DOS.EXE DOS Drivers & Utilities Version: UC5.1 568883 bytes
DOS Quattro Video Driver File - Error Report

PRODUCT: Trident 8900C Video Card Driver
FILE: UC51-DOS.EXE
EMBEDDED DIRECTORY: QPRO
EMBEDDED FILE: VIDEO.RSC

On the 8th line "O: Trident . . ." - the first character should be an "E". When installing the un-updated driver under Quattro Pro 2.0 for DOS it causes a fatal error and Quattro will not start. Once the character is changed, it allows the user to modify the Display attributes from the Main Menu in Quattro.

Originial VIDEO.RSC:
-------------------------------------------------------------------------------
11
4
3 ;last root pick with mode change
A: 80x25,0,0,25,80,0 ;0 root pick (mode change)
B: Graphics Mode,0,0,0,0,2 ;1 root pick (mode change)
C: EGA: 80x43,0,0,43,80,0 ;2 root pick (mode change)
D: VGA: 80x50,0,0,50,80,0 ;3 root pick (mode change)
O: Trident ImpactIII VGA \16,5,11,0,0,0 ;4 root pick (submenu
at 5-11)
A: ImpactIII VGA: 80x30,80,0,30,80,1 ;5 ImpactIII VGA
B: ImpactIII VGA: 80x43,81,0,43,80,1 ;6 " "
C: ImpactIII VGA: 80x60,82,0,60,80,1 ;7 " "
D: ImpactIII VGA: 132x25,83,0,25,132,1 ;8 " "
E: ImpactIII VGA: 132x30,84,0,30,132,1 ;9 " "
F: ImpactIII VGA: 132x43,85,0,43,132,1 ;10 " "
G: ImpactIII VGA: 132x60,86,0,60,132,1 ;11 " "
-------------------------------------------------------------------------------

submitted by avsltech@pop.oanet.com
uc51-win.exe TVGA8900, 9200 cxr UC5.1 Windows 3.x Drivers 585501bytes
Instructions to install on Win 3.x:
Exit from Win3.x, at DOS prompt go into Windows Setup by C:\WINDOWS>SETUP
Change "Display" to "VGA"
Exit Setup properly to change and save settings
Go back into windows by C:\WINDOWS>WIN
Run tinstall.exe from the diskette you created
Q:Why is it when I try to install the Windows 3.1 drivers for my 8900 video card it keeps asking me for the OEM Trident disk?
A:The disk is going back to the root directory on the floppy disk instead of to the Windows directory. The solution is on the command line:
Type: "a:\win." (Presuming "a:" is the letter of your floppy drive).
This will send the installation back to the Windows Directory on the floppy disk to look for the needed files.
8900d.jpg

Trident 8900B ISA

t8900b.txt Hints to jumper settings for Trident 8900 video cards...
Use "Trident Super VGA" Display Adapter settings for Windows95/98, maximum 256 colors, not supported by DirectX
Sorry, there are external drivers available for NT4.0, please do not ask for them
512k standard, 1Mb maximum, 256 colors
uc51-win.exe TVGA8900, 9200 cxr UC5.1 Windows 3.x Drivers 585501bytes

Trident TVGA8900C ISA Fujikama 8916X2/4/8 SMC REV 3

fujikama8916.jpg

Trident TVGA8900C ISA HNG 8916 CX2/4/8 LC2 1Mb

8916cx248lc2.jpg
8916cx248lc2_jumpers.jpg
8900c.txt Jumper settings
tvga8900_memory.jpg memory modules for 1Mb TVGA8900X

Trident 8900CL ISA

Win95/98 drivers for this video card are included in your original Win95/98 install CD. In your Control Panel Display Adapter Advanced settings, select "Manufacturers: Trident Microsystems, Models: Trident Super VGA". Only a maximum of 256 colors, and does not support DirectX
Sorry, there are no external drivers available for NT4.0, please do not ask for them
kde8900.jpg 41202bytes
trident-tvga8900cl-1.jpg
trident-tvga8900cl-2.jpg
8900CL.gif 150500bytes
8900CL0.gif Trident 8900CL MNU-VP39CL-A1
8900CL11.gif Trident 8900CL MNU_VP39CL-01 page1-1 Hi-resolution printable graphic
8900CL21.gif Trident 8900CL MNU_VP39CL-01 page2-1 Hi-resolution printable graphic
8900CL22.gif Trident 8900CL MNU_VP39CL-01 page2-2 Hi-resolution printable graphic
8900CL23.gif Trident 8900CL MNU_VP39CL-01 page2-3 Hi-resolution printable graphic
8900CL24.gif Trident 8900CL MNU_VP39CL-01 page2-4 Hi-resolution printable graphic
1Mb maximum, 256 colors maximum
NT35DRV.EXEWindows NT 3.5 Driver for 8900C, CL, D; 9000i, A, B, C; 9200CXr; 9400CXi; 9420DGi 42828bytes
uc51-win.exe TVGA8900, 9200 cxr UC5.1 Windows 3.x Drivers 585501bytes

Trident 8900D ISA

Win95/98 drivers for this video card are included in your original Win95/98 install CD. In your Control Panel Display Adapter Advanced settings, select "Manufacturers: Trident Microsystems, Models: Trident Super VGA". Only a maximum of 256 colors, and does not support DirectX
Sorry, there are no external drivers available for NT4.0, please do not ask for them
tvga8900d.gif 167175 bytes
tvga8900d_box.jpg 26752 bytes
tvga8900d_2-2_2-3.gif Trident 8900D page2-2,page 2-3 23154 bytes Hi-resolution printable graphic
tvga8900d_2-4_2-5.gif Trident 8900D page2-4,page 2-5 18528 bytes Hi-resolution printable graphic
tvga8900d_7139.jpg 89761 bytes
8900D.ZIP Original OEM included Trident 8900D installation disk for Win3.x (use pkunzip -d a:) 1420268bytes
Instructions to install on Win 3.x:
Exit from Win3.x, at DOS prompt go into Windows Setup by C:\WINDOWS>SETUP
Change "Display" to "VGA"
Exit Setup properly to change and save settings
Go back into windows by C:\WINDOWS>WIN
Run tinstall.exe from the diskette you created
1Mb maximum, 256 colors maximum
uc51-win.exe TVGA8900, 9200 cxr UC5.1 Windows 3.x Drivers 585501bytes
T8900D-M_photo.jpg

From <alexand@lexxa.com.br> About the card: A plain old T8900D chipset, with TKD8001 RAMDAC, and 1MB of video RAM. It is a cheap chinese part, with no FCC ID. The only identification printed in the PCB is: "T8900D-M". The ROM is dated '94, and that should be the year of manufacturing. The jumpers are labeled JPxx in the card, but Jxx in the manual.

INTRODUCTION 1.1 Features Thank for purchasing our VGA graphics
  board. The adapter works with your IBM PC/AT (or compatible)
  to bring your super- high resolution, 256-color capability, fast
  screen redraw, and compability with most software and hardware.
  Compatibility &  486,386,286 and PC compatibles &  Register compatible
  with Hercules, MDA, CGA, EGA and VGA &  Non-interlaced or interlaced
  monitor support &  Compatible with multisync and PS/2 monitors
  &  72Hz VESA standard (800*600 resolution) &  1024*768 70Hz refresh
  Resolution And Color Selection (All modes non-interlaced except
  where indicated by an "I") Memory 256K DRAM 512K DRAM
  1MB DRAM 640*400 - - 256 256 640*480 16 16,256 16,256,32K*, 16M
  768*1024 - - 16-I 16-I 800*600 16 16,256-I 16,256,32K* 1024*768
  - - 16-I/NI 16-I/NI,256-I/NI Extended Text Display &  80-column
  text modes in 30, 43, and 60 rows &  132-column text modes in
  25,30,43 and 60 rows Software Drivers Supported & AutoCAD & Autoshade
  & GEM Desktop & Lotus & MS Windows & MS Word & Symphony & Ventura
  & Versa CAD & WordPerfect & OS/2 Presentation Manager & Quattro
  & VESA bios Extension Configuring your VGA Adapter Jumper Settings
  You can adapt the VGA adapter for special hardware configurations
  using the given jumpers on the card. Enable/Disable Zero-wait
  State : J3, J7 J3 and J7 allows you to enable/disable the adapter's
  ISA bus zero-wait state feature. When enabled(default), the CPU
  can transfer data to the VGA adapter at the zero-wait state rate
  through ISA bus. There are two zero-wait state stages that can
  be enabled or disabled. If your display exhibits pixel drop outs
  or the system hangs, use jumper Jp7 to disable the first zero-wait
  state stage. If you still encounter problems, use jumper j3 to
  disable the second zero-wait state stage. J3: OPEN : Enable Second
  Stage Zero-Wait State CLOSE : Disable Second Stage Zero-Wait
  State J7: OPEN : Enable First Stage Zero-Wait State CLOSE : Disable
  First Stage Zero-Wait State Select Scan Rate: J2 J2 allows you
  to configure the scan rates of extended VGA modes to be compatible
  with your multi-scanning monitor. J2 is operational for 2 DRAM
  (512K) and 4DRAM (1 MB) configurations only. If your monitor
  can scan at 48.7 KHz, remove the jumper pin across J2. J2 in
  the open position will allow non-interlace display for 1024*768
  modes and higher horizontal and vertical scan rate for 800*600
  16 color (512KB DRAM) and 800*600 256 color (1MB DRAM only).
  If your monitor cannot scan at 48.7KHz, leave the jumper pin
  for J2 in the default position. This will give the interlaced
  display for 1024*768 modes and reduced horizontal and vertical
  scan rate for the 800*600-16 color(512KB DRAM) and 800*600-256
  color(1MB dram). J2: OPEN : 48.7KHz Scan Rate CLOSE : Default
  Scan Rate Enable/Disable Autodetect: J1 J1 allows you to enable/disable
  the BIOS Autodetect feature. When enabled (default) the bios
  will determine whether the Graphic Adapter can operate with an
  8-bit or 16-bit BIOS interface, and will configure the BIOS interface
  accordingly. When disabled, the board will boot up in its default
  BIOS interface setting (generally 8-bit). NOTE: If you have problems
  booting your system, set Jumper J1 to disable autodect, or place
  the card in an 8-bit slot and set J4,J5,J6 to the position for
  8-bit slot. J1: OPEN : Enable Autodetect COLSE : Disable Autodetect
  8- or 16-Bit ISA Bus Slot Select J4,J5,J6 are used to select
  whether the VGA adapter is seated in the 8-bit or 16-bit slot.
  For 16-Bit slot J4 : CLOSE J5 : OPEN J6 : OPEN For 8-Bit slot
  J4 : OPEN J5 : CLOSE J6 : CLOSE Monitor Support for Enhanced
  VGA Modes Your monitor must capable of displaying the mode you
  choose. Table 1 lists all available VGA display modes for the
  adapter, the monitor which support them, plus other information
  that may be useful. Note that the color aplette, i.e., the total
  number of possible colors to choose from, is 262,144 in all modes
  except for monochrome modes where the color palette is 2--black
  and the monitor phosphor color. For example, in mode 5D (640*480-256
  colors), the total colors available for display on the monitor
  at one time is 256 different colors from a palette of 262,144.
  TABLE 1. DISPLAY MODES Mode Type Alpha Resolution/ Multisync
  Buffer Char (Hex) Format Format Colors 8514 Fixed Freq Start
  Size 0,1 text 40*25 320*200-16 yes yes yes B8000 8*8 2,3 text
  80*25 640*200-16 yes yes yes B8000 8*8 0,1 text 40*25 320*350-16
  yes yes yes B8000 8*14 2,3 text 80*25 640*350-16 yes yes yes
  B8000 8*14 0,1 text 40*25 360*400-16 yes yes yes B8000 9*16 2,3
  text 80*25 720*400-16 yes yes yes B8000 9*16 4,5 graphics 40*25
  320*200-4 yes yes yes B8000 8*8 6 graphics 80*25 640*200-2 yes
  yes yes B8000 8*8 7 text 80*25 720*350-mono yes yes yes B0000
  9*14 7 text 80*25 720*400-mono yes yes yes B0000 9*16 D graphics
  40*25 320*200-16 yes yes yes A0000 8*8 e graphics 80*25 640*200-16
  yes yes yes A0000 8*8 f graphics 80*25 640*350-mono yes yes yes
  A0000 8*14 10 graphics 80*25 640*350-16 yes yes yes A0000 8*14
  11 graphics 80*30 640*480-2 yes yes yes A0000 8*16 12 graphics
  80*30 640*480-16 yes yes yes A0000 8*16 13 graphics 40*25 320*200-256
  yes yes yes A0000 8*8 50 text 80*30 640*480-16 yes yes yes B8000
  8*16 51 text 80*43 640*473-16 yes yes yes B8000 8*11 52 text
  80*60 640*480-16 yes yes yes B8000 8*8 53 text 132*25 1056*350-16
  yes yes yes B8000 9*14 54 text 132*30 1056*480-16 yes yes yes
  B8000 9*16 55 text 132*43 1056*473-16 yes yes yes B8000 9*11
  56 text 132*60 1056*480-16 yes yes yes B8000 8*8 57 text 132*25
  1188*350-16 yes no yes B8000 9*14 58 text 132*30 1188*480-16
  yes no yes B8000 9*16 59 text 132*43 1188*473-16 yes no yes B8000
  9*11 5A text 132*60 1188*480-16 yes no yes B8000 9*8 5B graphics
  100*75 800*600-16 yes no yes A0000 8*8 5B graphics 100*75 800*600-16
  no yes yes A0000 8*8 5C graphics 80*25 640*400-256 yes yes yes
  A0000 8*16 5D graphics 80*30 640*480-256 yes yes yes A0000 8*16
  5E graphics 100*75 800*600-256 no no yes A0000 8*8 5E graphics
  100*75 800*600-256 yes no yes A0000 8*8 5E graphics 100*75 800*600-256
  no no yes A0000 8*8 5F graphics 128*48 1024*768-16 yes no yes
  A0000 8*16 5F graphics 128*48 1024*768-16 no no yes A0000 8*16
  60 graphics 128*48 1024*768-4 yes no yes A0000 8*16 61 graphics
  96*64 768*1024-16 no no yes A0000 8*16 62 graphics 128*48 1024*768-256
  yes no yes A0000 8*16 62 graphics 128*48 1024*768-256 no no yes
  A0000 8*16 6C graphics 80*30 640*480-16M yes yes yes A0000 8*16
  74/75 graphics 80*30 640*480-32/64k yes yes yes A0000 8*16 76/77
  graphics 100*75 800*600-32/64K no no yes A0000 8*8

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Trident 9000 ISA

Win95/98 drivers for this video card are included in your original Win95/98 install CD. In your Control Panel Display Adapter Advanced settings, select "Manufacturers: Trident Microsystems, Models: Trident Super VGA". Only a maximum of 256 colors, and does not support DirectX
Sorry, there are no external drivers available for NT4.0, please do not ask for them
9016x2_4_lt2_revb.jpg 36350 bytes
UD55-WIN.EXE TVGA9000i, 9000A, 9000B UD5.5 Windows 3.x Drivers 679741bytes
UD55-DOS.EXE TVGA9000i, 9000A, 9000B, 9000C DOS Drivers & Utilities Version: UD55 634711 bytes
uc95-10.exe Windows 95 Driver for 8900C, CL, D; 9000A, B, i; 9200CXR; 9400CXi; 9420DGi 44245bytes
256k standard, 512k maximum (additonal 2 pieces of video chips)
512k maximum, 256 colors maximum
vcisa.jpg

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Trident 9400CXi VLB

uc95-10.exe Windows 95 Driver for 8900C, CL, D; 9000A, B, i; 9200CXR; 9400CXi; 9420DGi 44245bytes
nt40drv.exe WinNT 4.0 Driver for 93XX, 94XX, 96XX chipsets 73136bytes
7343_c1hk.gif 219747 bytes
9400CXI.gif 216208 bytes
UL61-1.EXE DOS Drivers & Utilities Version: UL6.1 656957bytes
UL61-2.EXE Windows 3.1x Drivers Version: UL6.1 1074543bytes
NT35DRV.EXEWindows NT 3.5 Driver for 8900C, CL, D; 9000i, A, B, C; 9200CXr; 9400CXi; 9420DGi 42828bytes
trid94xx.exe OLDER VERSION TGUI9400CXi Linear Addressing 1.0 drivers for Win95 36976bytes
Not supported by DirectX

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Trident 9420DGi General

nt40drv.exe WinNT 4.0 Driver for 93XX, 94XX, 96XX chipsets 73136bytes
OS/2 Warp 4.0 Drivers
Available from the Warp distribution CD
NT35DRV.EXEWindows NT 3.5 Driver for 8900C, CL, D; 9000i, A, B, C; 9200CXr; 9400CXi; 9420DGi 42828bytes
Not supported by DirectX

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Trident 9440 General

w98-968x.exe Windows 95 & 98 Version: 6.10.4364
Trident Accelerrator ISA/VL (v6.10.4364)
Trident 9320 PCI (v6.10.4364)
Trident 9440 PCI (v6.10.4364)
Trident 9660/968x/938x/978x PCI (v6.10.4364)
DO NOT USE THESE DRIVERS IF YOU HAVE AN OLD MONITOR THAT REQUIRES 60Hz
OLDER VERSION w95-9685.exe Windows 95/98 Drivers w/Direct Draw Version: 5.00.28 239638bytes
W95-9685.EXE also supports:
Trident 9320/9440/9470/9660/968x/938x, Linear Accelerated for ISA/VL (v5.00.28)
Trident 9320, Linear Accelerated for PCI (v5.00.28)
Trident 9440, Linear Accelerated for PCI (v5.00.28)
Trident 9660/968x/938x/9382-1, Linear Accelerated for PCI (v5.00.28)
Trident 9470, Linear Accelerated for PCI (v5.00.28)
Trident 9783, Linear Accelerated for PCI (v5.00.28)
Trident 9388, Linear Accelerated for PCI (v5.00.28)
Trident 9753, Linear Accelerated for PCI (v5.00.28)
USE THESE DRIVERS IF YOU HAVE AN OLD MONITOR THAT REQUIRES 60Hz
Nt4_968x.exe Windows NT 4.0 Trident 93XX/9440/9470/96XX, VESA or PCI local bus adapter 138240bytes
OLDER VERSION nt40drv.exe WinNT 4.0 Driver for 93XX, 94XX, 96XX chipsets 73136bytes
UA64-DOS.EXE UA6.4 (06) Win 95, NT 3.5 & DOS Utilities 946469bytes
UA64-WIN.EXE UA6.4 (06) Windows 3.1 Drivers 1066177bytes
### EASY FIX for TD9440 Refresh Too High ###
Assuming the TD9440 driver is installed properly (that's how we get these high refresh rates anyway):
1. Boot system to safe mode. (hold Left-Shift key down at beginning of system boot and keep it down to get to safe mode)
2. Open Control Panel. (Click Start, Settings, Control Panel)
3. Open Display Properties.
4. Click Settings tab.
5. Set "Color palette" to "True Color (24bit)".
6. Click OK.
7. Click Yes to restart your computer when prompted.
8. Once in Windows Normal Mode (notice everything looks fine), open Display Properties again.
9. Click on the Refresh Rates tab and remove the check from "Automatically set refresh rates".
10. Set all refresh rates to 60Hz or less for all the modes you can find in the "Refresh rates settings" box.
11. Click OK.
12. Have a nice day :-)
Kevin_Louis_Smith@prodigy.net
There is a much easier way. (This works in 98...have not tried 95)
Boot into safe mode.
REGEDIT
Find "RefreshRate"
Change the value from "0" to "3"
Save and restart.
Other values may work, I just got lucky with the "3"
radio@compbeat.com
tgui9440_refresh.htm when my Win95 boots up, the whole screen is a horizontal mess! I can't make out a thing!
tgui9680freezesoftenrevisited.txt Help, can't get my Trident PCI card to install at all!
Be sure to read the section above on Windows 95 has a problem in setting your Trident PCI by itself.
The Trident TGUI9440 chipset video card has been found to be one of the most difficult cards to ever install and troubleshoot in computing history! Two major problems concern from this card, it will conflict and not install correct and only appear as 'PCI-VGA Display Adapter', and cause double devices to appear in the System/Device Manager, SECONDLY, when the drivers have been installed correctly, the screen will appear as a mix and mess of everything, this is because the refresh rate will default to 85Hz, which your old monitor cannot support! This is best solved by obtaining a current year monitor with digital controls, so once you see the screen correctly. You can adjust it back down to 60Hz, and then use back your old monitor (ie., buy the monitor from a store that will give full money back refund, or borrow from friend/neighbour), or replace the video card with either the problem-free tgui9680, tgui9685, or a entry model ATi or Matrox model.

Jaton V47 Trident TGUI9440-1 PCI 1Mb

jaton_tv47.jpg Jaton V47 Trident TGUI9440-1 PCI 1Mb
jaton_tv47_box.jpg Jaton V47 Trident TGUI9440-1 PCI 1Mb Box

TVGA9440AGI/SOJ/SMT/4L/V3 (Trident '94)

tvga9440agi_usersmanual.pdf Contains diagrams and jumper settings, submitted by rmoulin@club-internet.fr

Trident 9440 VLB UNION MADE IN CHINA

TRIDENT MICROSYSTEMS INC. TWN7343 REV B
This is a VESA bus card with 1 meg of dynamic memory, Panasonic MN41C4256SJ-08 chips) soldered in, and two empty sockets for standard 256x16 SOJ, for an additional 1Mb
There are 4 jumpers. J7, 8 and 10 are screened:
J10:0:fast clk (currently closed)
J7:0:NI C:I (currently closed)
J8:C:+RAS (currently open)
J1 appears to connect one of the VESA bus pins to the video chip when closed.

Trident 9440 PCI MADE IN CHINA

9440.gif 147217bytes
9440_0.gif TGUI9440AGi leaflet page1 Hi-resolution printable graphic
9440_1.gif TGUI9440AGi leaflet page2 Hi-resolution printable graphic
9440_2.gif TGUI9440AGi leaflet page3 Hi-resolution printable graphic
9440_3.gif TGUI9440AGi leaflet page4 Hi-resolution printable graphic
OLDER VERSION trid10a.zip Linear Addressing 1.0a drivers for Win95 19563bytes

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Trident 9660 General

w98-968x.exe Windows 95 & 98 Version: 6.10.4364
Trident Accelerrator ISA/VL (v6.10.4364)
Trident 9320 PCI (v6.10.4364)
Trident 9440 PCI (v6.10.4364)
Trident 9660/968x/938x/978x PCI (v6.10.4364)
DO NOT USE THESE DRIVERS IF YOU HAVE AN OLD MONITOR THAT REQUIRES 60Hz
OLDER VERSION w95-9685.exe Windows 95/98 Drivers w/Direct Draw Version: 5.00.28 239638bytes
W95-9685.EXE also supports:
Trident 9320/9440/9470/9660/968x/938x, Linear Accelerated for ISA/VL (v5.00.28)
Trident 9320, Linear Accelerated for PCI (v5.00.28)
Trident 9440, Linear Accelerated for PCI (v5.00.28)
Trident 9660/968x/938x/9382-1, Linear Accelerated for PCI (v5.00.28)
Trident 9470, Linear Accelerated for PCI (v5.00.28)
Trident 9783, Linear Accelerated for PCI (v5.00.28)
Trident 9388, Linear Accelerated for PCI (v5.00.28)
Trident 9753, Linear Accelerated for PCI (v5.00.28)
USE THESE DRIVERS IF YOU HAVE AN OLD MONITOR THAT REQUIRES 60Hz
Nt4_968x.exe Windows NT 4.0 Trident 93XX/9440/9470/96XX, VESA or PCI local bus adapter 138240bytes
OLDER VERSION nt40drv.exe WinNT 4.0 Driver for 93XX, 94XX, 96XX chipsets 73136bytes

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Trident 9680 General

w98-968x.exe Windows 95 & 98 Version: 6.10.4364
Trident Accelerrator ISA/VL (v6.10.4364)
Trident 9320 PCI (v6.10.4364)
Trident 9440 PCI (v6.10.4364)
Trident 9660/968x/938x/978x PCI (v6.10.4364)
DO NOT USE THESE DRIVERS IF YOU HAVE AN OLD MONITOR THAT REQUIRES 60Hz
OLDER VERSION w95-9685.exe Windows 95/98 Drivers w/Direct Draw Version: 5.00.28 239638bytes
W95-9685.EXE also supports:
Trident 9320/9440/9470/9660/968x/938x, Linear Accelerated for ISA/VL (v5.00.28)
Trident 9320, Linear Accelerated for PCI (v5.00.28)
Trident 9440, Linear Accelerated for PCI (v5.00.28)
Trident 9660/968x/938x/9382-1, Linear Accelerated for PCI (v5.00.28)
Trident 9470, Linear Accelerated for PCI (v5.00.28)
Trident 9783, Linear Accelerated for PCI (v5.00.28)
Trident 9388, Linear Accelerated for PCI (v5.00.28)
Trident 9753, Linear Accelerated for PCI (v5.00.28)
USE THESE DRIVERS IF YOU HAVE AN OLD MONITOR THAT REQUIRES 60Hz
Nt4_968x.exe Windows NT 4.0 Trident 93XX/9440/9470/96XX, VESA or PCI local bus adapter 138240bytes
OLDER VERSION nt40drv.exe WinNT 4.0 Driver for 93XX, 94XX, 96XX chipsets 73136bytes
ux66-win.exe UX6.6 (05) Windows 3.1x Version: UX6.6(05) 1007378bytes
UX66-UTL.EXE Windows95, NT, 4.0 & DOS Utilities Version: UX6.6(05) 922795bytes
tgui9680freezesoftenrevisited.txt Help, can't get my Trident PCI card to install at all!
Date: Fri, 25 Jun 1999 21:34:16 +1000
To: gigacorp@videotron.ca
From: David Tasker <dtasker@netspace.net.au>
Subject: Win95/98 Lockups on Video cards
Hi,
I just stumble onto the Bob Shannon "lock up Hint Page"

I can see where your are with that problem but there is acutally another solution -

I used to have this problem with Trident 9680 PCI cards - These cards had 1MB RAM surface mounted on 2 chips on board with another 1MB being able to be added to 2 sockets for a total of 2MB - This would have been about 18-24months ago I started delivering systems with this card.

The problem I had was exactly as you describe - lock ups after being on a little while and when using the scroll bars etc.

The problem NEVER occured on a 1MB card but only (sometimes) on a 2MB card.

The Memory speed of the surface mount RAM was 60ns so it seemed logical to the supplier (and recommended by trident) to use 60ns in the 1MB upgrade. It seems that the timeings of the card were marginal and that with the additional delays of about 1.8ns in the socket and extra trace on the card to the expansion sockets cause the memory to lose data - Replacing the 60ns Ram with 50ns Ram Fixes the problem .

Regards
David Tasker
Tascomp Computers
Tasmania
http://www.tascomp.cjb.net
Be sure to read the section above on Windows 95 has a problem in setting your Trident PCI by itself.

Trident 9680 Union Multimedia TD9680 MADE IN CHINA

union_td9680.gif 131677 bytes
union_td9680_front.jpg 28044 bytes
union_td9680_back.jpg 46071 bytes
Upgradable to 2Mb with two 256x16SOJ
Be sure to read the section above on Windows 95 has a problem in setting your Trident PCI by itself.

Trident 9680 Jaton PCI-57P PCI MADE IN USA

OLDER VERSION trid131.zip Display Plus & Linear Addressing 1.31.19 drivers for Win95 131595bytes
PCI57OS2.ZIP Original drivers for OS/2 1033094bytes
57p_nt35.zip drivers for WinNT 3.5 45174bytes
Upgradable to 2Mb with two 256x16SOJ
Be sure to read the section above on Windows 95 has a problem in setting your Trident PCI by itself.

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Trident ProVidia 9685 General

w98-968x.exe Windows 95 & 98 Version: 6.10.4364
Trident Accelerrator ISA/VL (v6.10.4364)
Trident 9320 PCI (v6.10.4364)
Trident 9440 PCI (v6.10.4364)
Trident 9660/968x/938x/978x PCI (v6.10.4364)
DO NOT USE THESE DRIVERS IF YOU HAVE AN OLD MONITOR THAT REQUIRES 60Hz
OLDER VERSION w95-9685.exe Windows 95/98 Drivers w/Direct Draw Version: 5.00.28 239638bytes
W95-9685.EXE also supports:
Trident 9320/9440/9470/9660/968x/938x, Linear Accelerated for ISA/VL (v5.00.28)
Trident 9320, Linear Accelerated for PCI (v5.00.28)
Trident 9440, Linear Accelerated for PCI (v5.00.28)
Trident 9660/968x/938x/9382-1, Linear Accelerated for PCI (v5.00.28)
Trident 9470, Linear Accelerated for PCI (v5.00.28)
Trident 9783, Linear Accelerated for PCI (v5.00.28)
Trident 9388, Linear Accelerated for PCI (v5.00.28)
Trident 9753, Linear Accelerated for PCI (v5.00.28)
USE THESE DRIVERS IF YOU HAVE AN OLD MONITOR THAT REQUIRES 60Hz
Nt4_968x.exe Windows NT 4.0 Trident 93XX/9440/9470/96XX, VESA or PCI local bus adapter 138240bytes
OLDER VERSION nt40drv.exe WinNT 4.0 Driver for 93XX, 94XX, 96XX chipsets 73136bytes
SCO.EXE SCO Unix 43082 bytes
UH69-WIN.EXE Windows 3.1x Version: UH6.9(06) 1036561 bytes
UH69-UTL.EXE DOS Utilities Version: UH6.9(06) 1003087 bytes
Be sure to read the section above on Windows 95 has a problem in setting your Trident PCI by itself.

Trident ProVidia 9685 Fastware VC-915 3D Excel to TV Display PCI VGA Accelerator

vc915.jpg 46187 bytes
vc915_cover.jpg 18613 bytes
vc915_page7.gif 48352 bytes Hi-resolution printable graphic
vc915_page8_9.gif 39148 bytes Hi-resolution printable graphic
vc915_page10_11.gif 31164 bytes Hi-resolution printable graphic
Unique note: does not have jumper that allows cold boot to TV mode
Upgradable to 2Mb with two 256x16SOJ, EDO only!
Be sure to read the section above on Windows 95 has a problem in setting your Trident PCI by itself.

Trident ProVidia 9685 TRIDENT 3D TV-OUT MV685

mv685.jpg 55107bytes
mv685_box_front.jpg 34620bytes
mv685_box_rear.jpg 43786bytes
mv685_segacd.jpg 19773bytes
mv685_page1.gif Hi-resolution printable graphic
mv685_page2_3.gif Hi-resolution printable graphic
mv685_page4_5.gif Hi-resolution printable graphic
mv685_page22_23.gif Hi-resolution printable graphic
mv685_page24.gif Hi-resolution printable graphic
XMP302.ZIP 1142725 bytes MPEG CD-V player supplied with Trident Megavision 3D PC2TV video card
This particular card (S/N:C9799734) was not able to work correctly in DDC mode (with a KDS VS-55 VESA/DDC monitor), and failed to stay in 24bit 800x600 upon reboot, could be a specific defect with just this one card
Upgradable to 2Mb with two 256x16SOJ, EDO only!
Be sure to read the section above on Windows 95 has a problem in setting your Trident PCI by itself.

Trident ProVidia 9685 GUI/Video Accelerator with TV out NTSC

providia9685.jpg 99685 bytes
providia9685_box.jpg 48946 bytes
Upgradable to 2Mb with two 256x16SOJ, EDO only!
Be sure to read the section above on Windows 95 has a problem in setting your Trident PCI by itself.

Trident ProVidia 9685 GUI/Video Accelerator UNION MULTIMEDIA no TV out, expandable up to 4Mb

union9685_noTV_4mb.jpg 30k bytes
Upgradable to 4Mb with six 256x16SOJ, EDO only!
Be sure to read the section above on Windows 95 has a problem in setting your Trident PCI by itself.

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Trident Cyber 9397 General

w95-975.exe Windows 95 Drivers w/Direct Draw Version: v6.20.3528I 278016 bytes
w95-975.exe also supports:
Trident Accelerrator for ISA/VL (v6.20.6543h)
Trident 3DImage 9750 Linear Accelerated for PCI/AGP (v6.20.6543h)
Trident 3DImage 985 Linear Accelerated for PCI (v6.20.6543h)
Trident Cyber 9397 Linear Accelerated for PCI (v6.20.6543h)
NT40-9x5.exe Trident Windows NT 4.0 Display Driver for 9397\975\985\9397DVD
Ver 4.4020-02DFB 248320bytes
Be sure to read the section above on Windows 95 has a problem in setting your Trident PCI by itself.

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Trident 3DImàge 9750 General

w98-9x5.exe Windows 95&98 Version: 5423f
nt4020-06.exe NT 4.0 Version: 4020-06

Trident 9750 HK8302 REV:B 3DImàge 2Mb

hk8302_9750.jpg 61897 bytes
hk8302_9750_box.jpg 34089 bytes

Trident 9750 ColorMax VA9750E AGP 4Mb

colormax_va9750e.jpg 43751 bytes
colormax_va9750e_box.jpg
colormax_va9750e_box-rear.jpg
OLDER VERSION cdsg10_10.zip Original drivers CD CDSG1.0(10) for VA-9750/VA-9850 2.0 658118bytes

| 8800 | 8900 | 9000 | 9397 | 9400 | 9420 | 9440 | 9660 | 9680 | 9685 | 9750 | 9850 | 9880 | 4DWAVE |

Trident 9850 3DImàge General

w98-9x5.exe Windows 95&98 Version: 5423f
nt4020-06.exe NT 4.0 Version: 4020-06

Trident 9850 3DImàge AGP2X 4Mb SGRAM

3dimage9850.jpg 80806 bytes
3dimage9850_box.jpg 42005 bytes
This card is Trident's first *REAL* Direct3D Hardware accelerated video card! See Lana Croft in 640x480 16-bit with actual 3D skin textures!

Jaton Video-97AGP 3D Trident 3D Imàge 985 Chipset AGP 2X 4MB SGRAM 133Mhz

OLDER VERSION W9X5423.ZIP Jaton Video-97 Windows 95/98 Display Driver 499712 bytes
W9X5423.ZIP also supports:
Video-77/87/L87 PCI/AGP (v6.45.5423a.98)
Video-97 AGP (v6.45.5423a.98)
video-97agp3d.jpg 73 Kbytes
video-97agp3d_box_front.jpg 58 Kbytes
video-97agp3d_box_rear.jpg 75 Kbytes
This card is Trident's first *REAL* Direct3D Hardware accelerated video card! See Lana Croft in 640x480 16-bit with actual 3D skin textures!

| 8800 | 8900 | 9000 | 9397 | 9400 | 9420 | 9440 | 9660 | 9680 | 9685 | 9750 | 9850 | 9880 | 4DWAVE |

Trident Blade3D 9880 Chipset General

win_9x.exe Trident Blade 3D PCI/AGP WIndows 95/98 Version 6.50.5452-95icd
win_nt4.EXE Windows NT4 Version 4.820.33-16icd
Windows 2000 Driver win_2k.exe V5.8064
http://www.anandtech.com/html/print_review.cfm?document=899 Trident Blade 3D Preview February 21, 1999 Anand Lal Shimpi
This card is Trident's first *REAL* OpenGL Hardware accelerated video card! See Quake2 in 800x600 at 25fps!

HIS Blade3D Trident 9880 8Mb AGP 2X

his_blade3d.jpg HIS Blade3D Trident 9880 8Mb AGP 2X
XMP330.EXE 1272884bytes MPEG CD-V player supplied with the HIS Trident Blaze 3D video card

| 8800 | 8900 | 9000 | 9397 | 9400 | 9420 | 9440 | 9660 | 9680 | 9685 | 9750 | 9850 | 9880 | 4DWAVE |

VIA MVP4 Blade3D Trident 8400

5482-10.ZIP 3.31Mb Enables the Trident Blade3D integrated video feature. MVP4 Video Driver - 5482-10.ZIP

| 8800 | 8900 | 9000 | 9397 | 9400 | 9420 | 9440 | 9660 | 9680 | 9685 | 9750 | 9850 | 9880 | 4DWAVE |

Trident 4D Wave-DX General

CDV135Upgrade.zip 4DWave -DX, 4DWave and 9753Wave Rev B 2170242bytes
Trident 4DWave(DX) PCI Audio
Trident 4DWave(NX) PCI Audio
Trident Legacy Audio
Trident PCI WaveTable MIDI
Trident PCI External MIDI
Trident Gameport
Trident Direct Input Driver
OLDER VERSION cdv116.exe 2019233 bytes Trident 4DWave(DX) PCI Audio Win95/98 update drivers 4.05.2013
http://alsa.jcu.cz/ For Linux ALSA Driver
The drivers for this sound card are only available on the original CD ROM disc that came with your card, it is about 40Mb in size. For this reason we cannot make this available for download because the traffic would slow down our web servers. This driver CD is availble for sale for a fee of US$10.00, payable by credit card, please send us email for more info.

Trident 4D Wave-DX EDO MICRO PCI Wavetable DirectSound sound accelerator for DOS/Win95/98/NT

edomicro_trident_4dwave-dx.jpg 55955 bytes
edomicro_trident_4dwave-dx_box.jpg 41425 bytes
edomicro_trident_4dwave-dx_box_side.jpg 67203 bytes
edomicro_trident_4dwave-dx_cd.gif 75k bytes

| 8800 | 8900 | 9000 | 9397 | 9400 | 9420 | 9440 | 9660 | 9680 | 9685 | 9750 | 9850 | 9880 | 4DWAVE |

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Trident Technical Support Eudora Email Folder!

trident.zip A giant Eudora folder of tech support email replies and responses up to date. Chances are, you'll find your solutions to your specific problems here. If you are not using Eudora mailer, it will be useless to download this!

0.
Try the driver-finder wizard.

CLICK HERE FIRST!

How to send email for Trident tech support Pay attention and read carefully!!!
1. Due to an increase in email reponse, the following is a list of reasons you cannot email us about:

Do not ask us for Drivers. All drivers are on this web page. If you are not sure which one to take - try them ALL. You can only email us for additional tech support AFTER you have installed the latest drivers.
We do not support Linux/UNIX/OS2/FreeBSD/SCO. We offer no support for these minority operating systems. If the information isn't on the web, it's because we do not know anything else to add. Try contacting Trident directly, they can be found on bottom of this page.
We do not support the Trident Cyber. New chipsets like the Cy9397 were specially designed for your notebook or name brand computer, this means we don't have drivers nor do we know anything about the Cyber since it was enver made as a stand alone video card. You need to contact the people that your computer, ie. Compaq, IBM, etc.
We do not have info jumper settings. Jumpers on Trident cards never need to be changed or modified. We are not sure what most of the jumper do, we do know they deal more with the signal that is output of the actual VGA signal, and would need to be changed for some extremely older monitors. The card is supposed to be user-ready by default, without touching any jumpers. If you have recently obtained a Trident card from a used sale or a system pull, and it gives no video, then it is very likely that the video card and/or the mainboard is defective. Jumper settings will definitely not help this situation. Secondly, check the information what is already on the web. If it isn't there, we don't know any more than you do.

Emails that falls into the above categories will not recieve a reply.

2.
Did you go thru every possible thing on this web site? Are you using the latest drivers found here? Did you read all tips mentioned? Did you absolutely look thru everything found on this web page? If you are having problems understanding the information on this web page, find a computer friend that can help you.

The best way to get your Trident video card working is to get only just the Trident video working, all by itself, and nothing else. This literally means a barebone computer, built with motherboard, CPU, memory, video card, one harddrive, floppy, and that's it. If you need the CD drive, copy the drivers or Win95 cab files onto the harddrive prior. After you get your Trident video working, now you can go ahead and install that Voodoo 3dfx card, SCSI controller, modem, sound card, capture card, CD-R writer, etc. First get the video card working, then do the rest after.

And for those that really have a beef, take it up with Trident directly, at http://www.tridentmicro.com/ .

3.
Identify your video card. If you do not know the video card you have, you cannot send us email! You can open your computer and look at the perfectly square chip on the card, and read off the numbers. You can also use software to identify your video card with tellset.exe or chipnumb.exe. The subject of your email is to identify the video card you have, and then a single-line summary of the problem occuring, in the format as follows:

Subject:<video chipset>,<problem summary>

The following are merely examples only:

Subject: TVGA8800CS Will it support 256 colors?
Subject: TVGA8900B Will this work with NHL98?
Subject: TVGA8900CL How to install for Win3.1?
Subject: TVGA8900D Cannot get 256 colors
Subject: TVGA9000 Problems with refresh rate
Subject: TGUI9400 Does my card support DirectDraw?
Subject: TGUI9440 Need updated drivers, which one?
Subject: TGUI9680 XingMPEG player sluggish
Subject: TGUI9685 How do i add more ram?
Subject: TGUI9750 Does 3D exist for this card?

How to send email
4.
Also, give us as much information as possible, the more you give us, the easier it will be for us to give you a speedy reply, or at least, a solution that actually solves your problem. This includes:

Referal information How did you find this web page? Who told you about it? Did you web link to it? From where? Did you use a search engine? Which one? What words did you type in? Was this page easy to find?
CPU information Make, name and model of the CPU, the Motherboard, and RAM
OS DOS only? Win3.x? Win95? Win98?
Monitor information Make, name and model of monitor, and modes supported: EGA/CGA, 640x480, 800x600, 1024x768, 1280x1024, 1600x1200
Video card information Is this an old card that was working in your system before? Is this a second hand video card you just bought? Is this a brand new card you bought from local store? Mail order? How does the box look like? What is the title on the box? Is a manual included that has jumper settings?

Don't be afraid to babble on. Tell us how your day went, or if your house got flooded by non-winterized pipes, or you just won a million dollars in the lottery. Otherwords, it's alright to over-communicate. You might give us more clues that will solve your video problem. Just about 99% of all problems are definitely solvable, and usually the simplest too.
5.
Did you read and understand all that? Good. Email us at gigacorp@videotron.ca

Build this web page with submissions! If you have a strange Trident video card, or something weird, and we don't seem to have it listed here, wheter it'd be the card itself, the box it came in, the instruction manual, etc., if you can flatbed scan it, and email anything that might be of good use to the hundreds of people that come here for free tech support.

tri0821.txt Praise!
tri0822.txt Poor quality made Trident cards.
tri0824.txt One manufacturer of Trident cards, http://www.concord.com.hk/
tri0904.txt {missing,deleted}
t970127.txt {missing,deleted}
t9701272.txt {missing,deleted}
t970211.txt {missing,deleted}
t970221.txt {missing,deleted}

Gigagon only offers limited on-line technical support for its Trident products. Gigagon no longer sells Trident products. To contact Trident video card manufacturer, you can find some here:

Trident Microsystems, Inc.
2450 Walsh Avenue
Santa Clara, CA 95051-1303
Tel: (408) 496-1085
Fax: (408) 496-6461
(Asia Sales)
Fax: (408) 496-6473
(Marketing)

Aopen Åmerica Inc.
1911 Lundy Avenue
San Jose, CA 95131
Tel: 408-435-5231

EXCELseries
1301 Exchange Drive
Richardson, TX 75081
Tel: (972) 671-4200

Galaxie Group Corporation
48480 Lakeview Blvd.,
Fremont, CA 94538
Tel: 510-657-8811
Fax: 510-657-8871

Hokkins Systemation, Inc.
988 Rock Ave.
San Jose, CA95131
Tel: 408-432-8772
Fax: 408-432-8306

Jaton Corporation
556 South Milpitas Blvd.,
Milpitas, CA 95035
Tel: 408-942-9888
Fax: 408-942-7788
BBS:408.263.8529

Union Multimedia
Quantum Designs (HK) Ltd
13/F Devon House
Taikoo Place
979 King's Road
Hong Kong
submitted by mattj@kodak.com

The problem with the Trident distribution chain...

Like all video card manufacturers (with the exception 3dfx), video chipsets are re-sold to factories that make the actual card. A good example is Creative Labs, they will use various video chips from S3, nVidia, STB, to make their cards. Creative is also an american company that provides end-user customer service, provide tech support, etc.

It's sad to know that majority of Trident chip video cards are made by shady overseas manufacturers that AVOID dealing with end users. These factories are geared on just straight-selling down the distribution chain, it works like this:

the factory makes about 10000 cards and sells an entire 40-foot long container of video cards to a broker...
... the broker buys the container, and then resells skids inside the container to a distributor...
... a distributor buys a skid and reselles the cases on each skid to stores...
... a store buys a case of video cards from the distributor, and sells them 1-by-1 to you.

For the any repairs or exchanges to work, you have to work it backwards thru the supply chain. Even if you figure out who the distributor is, they won't deal with you. They will only deal with the store that sold the card to you. And if you find out who the broker is, they also won't deal with you. So you can either take our word on this or waste time trying to return your dead card.

Lesson to be learned, avoid buying anything that doesn't have american end-user technical support. Jaton.com is an american company that makes Trident cards, and they for one will handle warranties straight to the end-user, so if a store goes out of business, you won't be hurt.

> privacy and legal statement
> confidentialité et énoncé juridique